Warranty
We've been in the battery business since 1985 and have tracked warranty returns since then. Our warranty rates are well below the industry's standards and as a result we consider the batteries we sell to best serve the long-term needs of our customers.
Warranties are provided for all of the products we sell. This page addresses the wet, lead acid batteries sold in our Centennial and Batteries Northwest lines. Please consult us directly by toll free phone, e-mail or fax for specifics on the multitude of other batteries including cellular, camcorder, laptop, cordless, two-way radio, etc.
We think we have one of the most accommodating warranty policies available to our customers. We have 24-hour operators with toll free numbers available to our customers to call. Our policies and procedures address the possibility of two, realistic situations:
- The customer can conveniently, with the help of the Warranty Center,
go to one of the many authorized dealers carrying our lines for warranty
or,
- if there are no dealers in the immediate vicinity, the Warranty Center or home office (800-769-2684) will advise the customer to purchase a replacement battery from any convenient source and the customer will be refunded the cost of the original battery following specific warranty policies. Thus, the customer will always have warranty choices regardless of where they are.
In general, our automotive batteries range in free replacement periods from 18 months to 24 years and have pro rated periods of 65 to 85 months. Our commercial batteries have free replacement periods ranging from 6 to 18 months with pro rated periods 12 to 36 months. Our RV and Marine batteries range from 6 to 12 month free replacement periods and 12 to 36 month pro rated periods. Motorcycle batteries have a one-year free replacement warranty. Please refer to our "Battery Specification" links for specific information.